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Mass Market Fintech ($1.2bi) with Premium Cards, Personal Loans, and bespoke Loyalty for expats in the UAE.

0 → 1 MVP (6 months)

Joint venture between sovereign funds to launch a digital bank, with new branding and a catalog of fintech products. This program delivered cross-platform banking channels (iOs, Android, Web) and involved teams across multiple countries (Finland, UAE, Sweden, Bulgaria and India). Impact: Cross-Sell 15%, NPS +63 pts, CSAT 2.1 → 3.5, Cost-to-Serve -17%.

IC & Manager

Design Leadership, OKRs, Product Strategy, Design Direction, Prototyping, Motion, Visual Design

Design Direction & Visual Language

The brand was still taking shape, so we designed for principles instead of guidelines. By reducing the interface to typography, whitespace, and purposeful use of color, we created a lean visual language, scalable and easy to extend. Simplicity was the strategy that allowed the product to build the brand.

Explorations & Concept Design

Exploration wasn't about finding the most expressive direction, but the most resilient one. In a few weeks we tested color, motion, and contrast patterns, against early prorotypes to quickly materialize three potential directions. The one we picked was a system that remained clear in bright sunlight, reliable on low-end devices, and distinctive without relying on decoration.

Systems Thinking and prototyping

We treated the design system as infrastructure, not documentation. Starting with the simplest reusable patterns we created a shared language between design and engineering, enabling teams to build independently while we were all still figuring out the business logic, APIs and requirements.

Between 80% and 90% of traffic arrived from mobile, so we went unapologetically mobile-first. Using the same data points and actions, simpler layouts that render predictably on legacy phones, no decorative imagery to spend a customer's data package on, and bare minimun JavaScript interactions.

Cross-platform and Web Responsive

Responsive web was treated as a complementary surface rather than a separate product, reusing the same interaction patterns while taking advantage of additional screen space for education, marketing, and cross-selling opportunities.