0 → 1 MVP (6 months)
Joint venture between sovereign funds to launch a digital bank, with new branding and a catalog of fintech products. This program delivered cross-platform banking channels (iOs, Android, Web) and involved teams across multiple countries (Finland, UAE, Sweden, Bulgaria and India). Impact: Cross-Sell 15%, NPS +63 pts, CSAT 2.1 → 3.5, Cost-to-Serve -17%.
IC & Manager
Design Leadership, OKRs, Product Strategy, Design Direction, Prototyping, Motion, Visual Design
Design Direction & Visual Language
The brand was still taking shape, so we designed for principles instead of guidelines. By reducing the interface to typography, whitespace, and purposeful use of color, we created a lean visual language, scalable and easy to extend. Simplicity was the strategy that allowed the product to build the brand.
Explorations & Concept Design
Exploration wasn't about finding the most expressive direction, but the most resilient one. In a few weeks we tested color, motion, and contrast patterns, against early prorotypes to quickly materialize three potential directions. The one we picked was a system that remained clear in bright sunlight, reliable on low-end devices, and distinctive without relying on decoration.
Systems Thinking and prototyping
We treated the design system as infrastructure, not documentation. Starting with the simplest reusable patterns we created a shared language between design and engineering, enabling teams to build independently while we were all still figuring out the business logic, APIs and requirements.
Between 80% and 90% of traffic arrived from mobile, so we went unapologetically mobile-first. Using the same data points and actions, simpler layouts that render predictably on legacy phones, no decorative imagery to spend a customer's data package on, and bare minimun JavaScript interactions.
Cross-platform and Web Responsive
Responsive web was treated as a complementary surface rather than a separate product, reusing the same interaction patterns while taking advantage of additional screen space for education, marketing, and cross-selling opportunities.